Privacy Policy

Last updated: 2 October 2026

1. About this Privacy Policy

Florence Cleaning Services respects your privacy and aims to handle personal information in a responsible and transparent way.

This policy describes the types of personal information we may collect, how we collect and use it, when it may be disclosed, how it is protected, and how you can contact us about your information.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Florence Cleaning Services, we will handle personal information in accordance with those requirements. Some small businesses may be exempt from parts of the Privacy Act depending on their circumstances.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Suburb or service location
• Property type and property size
• Cleaning service requested
• Preferred cleaning frequency
• Preferred cleaning date
• Details or special requirements included in a quote request
• Records of communications with us
• Booking and service information where you become a customer

We generally ask you not to provide sensitive personal information unless it is reasonably necessary for us to provide the requested service.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a quote or contact form through our website
• Call, text or email us
• Request information about a cleaning service
• Make or change a booking
• Provide property access or cleaning instructions
• Communicate with us before, during or after a service

We may also collect limited technical information automatically when you use our website, as explained in the cookies and analytics section below.

4. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries
• Preparing and providing cleaning quotes
• Confirming service areas and availability
• Arranging, managing and completing cleaning bookings
• Communicating about your requested or booked service
• Providing customer support
• Responding to feedback, concerns or service issues
• Maintaining business and service records
• Improving our website, services and customer experience
• Measuring website enquiries and advertising performance
• Meeting legal, accounting or regulatory requirements where applicable

5. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and measure the performance of advertising and enquiry campaigns.

We may use services such as Google Analytics and Google Ads. When these technologies are active, information such as your browser type, device information, website activity, referring page, IP address and cookie or advertising identifiers may be processed by the relevant provider.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how certain website features or measurement tools work.

6. Google Services

Google may receive information from websites that use Google Analytics, Google Ads or related measurement services. Google may use cookies or similar technologies in connection with those services.

Google’s own privacy terms and controls govern how Google handles information it receives through its services. You can review Google’s privacy information and advertising controls through Google’s official privacy and account settings.

7. When We May Share Personal Information

We do not sell personal information.

We may disclose or provide access to personal information where reasonably necessary for our business operations, including to:

• Website hosting and technology providers
• Email and communications providers
• Analytics and advertising providers
• Contractors or service providers involved in delivering an agreed cleaning service
• Professional advisers where reasonably necessary
• Government, regulatory or law-enforcement bodies where required or authorised by law

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

8. Overseas Processing and Service Providers

Some third-party technology, analytics, advertising, hosting or communications providers may process or store information outside Australia.

The location of overseas processing can vary depending on the provider and its infrastructure. Where required by applicable privacy law, we take reasonable steps in relation to the handling of personal information by overseas recipients.

9. How We Protect Personal Information

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, password protection, secure website configurations and limiting access to information to people who need it for legitimate business purposes.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for customer service and business administration, or to meet applicable legal and record-keeping requirements.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

11. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before providing access or making a correction. In some circumstances, access may be limited or refused where permitted by law.

To make a request, contact us using the details at the end of this policy.

12. Direct Marketing

We may contact you about your cleaning enquiry, requested quote or booked service.

If we send promotional or marketing communications, we will do so where permitted by applicable law and provide a reasonable way to opt out of receiving further marketing communications.

Service-related communications may still be sent where necessary to manage an active enquiry or booking.

13. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us and provide enough detail for us to understand the issue.

We will review the concern and aim to respond within a reasonable period.

If the Australian Privacy Principles apply to Florence Cleaning Services and you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The latest version will be published on this page with the date it was updated.

16. Contact Us

If you have a privacy question, want to request access or correction, or wish to make a privacy complaint, contact:

Florence Cleaning Services
Based in Deer Park, VIC 3023
Melbourne, Victoria, Australia

Email: info@florencecleaning.com.au
Phone: 0470 412 376